FAQ2021-06-22T13:34:36+00:00

All your FAQs

You can get an answer to all your questions.

Question

Answer

I’m a newcomer to Canada and need follow up for my chronic diseases can I have a follow up?2021-02-22T15:24:27+00:00

Yes. Please bring with you the important information about your medical conditions and list of your detailed medications.

I’m not in Quebec province can I use your services?2021-02-22T15:08:44+00:00

Yes, our telemedicine consultations are offers for the most Canadian provinces.

I had a teleconsultation with a doctor, can I have an in-person visit?2021-02-22T15:07:39+00:00

Sure, after telemedicine consultation, the doctor will make the necessary arrangements and you will be able to have an in-person visit in the same day or the day after.

I don’t have a family doctor and I need to consult with a doctor about my condition, can I use this clinic?2021-02-22T15:05:49+00:00

Yes, of course. You can make an appointment and consult with a doctor at our clinic or by telemedicine.

I had a telemedicine consultation with a doctor, how can I get my prescription?2021-02-22T15:04:42+00:00

Your prescription will be sent at your pharmacy of choice you have contact the pharmacy in order to receive your medication.

I am looking for a family doctor, can I request a family doctor from your clinic?2021-02-22T15:03:38+00:00

Patients who have RAMQ must register on this website:
https://www.quebec.ca/en/health/finding-a-resource/registering-with-a-family-doctor/
Patients without RAMQ (Québec Health Insurance) could make an appointment with one of our doctors in order to ask a family doctor, however some of our doctors are already completed their list and can’t accept the new patient.

My family has come to Canada with visitor visa can They use your medical services?2021-02-22T15:00:22+00:00

Yes, they can use our services, you can send us an email with the patient’s information and your request for appointment.

I’m an international student, can I use the services of the clinic?2021-02-22T14:59:25+00:00

Yes, of course. All the international students from all the universities in Québec and other provinces can easily use our medical services.
In addition, our clinic is accredited by Desjardins Insurance group for students so they must present their student card and Desjardin’s certification while making an appointment.

Does our insurance cover consultation expenses?2021-02-22T14:56:22+00:00

RAMQ (Québec Health Insurance) and the private health insurances covers our telemedicine and in-person medical consultations. Patients who use a private health insurance will receive a receipt for their claim.

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